Throughout my career, I have focused on Customer-centricity, Self and Enterprise Organization, Personal & Staff Creativity, being Enterprise-aware, ensuring a high degree of Self Direction. I am Intelligent, Articulate, Highly Motivated, Empathetic towards customers, subordinates, peers, and supervisors. I practice Associative Thinking, and think Architecturally and Analytically.

I earned my BS in Mathematics / Computer Science from Furman University and my MBA from Clemson University.

Significant accomplishments

§   Responsible for entire Technology Effort

§   250 Corporate employees

§   3 remote contact centers with average of 30 employees each

§   1000 field employees

§   12 IT professionals including infrastructure support and development personnel

§   SAP implementation

§   Implemented wireless initiatives to improve speed and accuracy of work order closure

§   Consistently met and exceeded budget and operational goals.

§   Establish and Maintain Key Customer Relationships

§   Uncovered opportunities within customer accounts by becoming a member of their thought and design teams

§   Provided core talent for Company’s venture into MS UM and OCS

§   Supported Company’s growth as an Alcatel-Lucent reseller from sales, design, and implementation standpoints

§   Instrumental in securing recurring service contracts from BellSouth for their Interactive Intelligence customers

§   Developed and Implemented processes to facilitate the entire sales and installation of our premise solution

§   Continually Research and Develop new procedures to improve company's and customer's financial and operational performance using available products and processes